Terms & Conditions

• After a booking has been confirmed we will send you an online booking form requesting you as the booking party to set the age limit of the games to be played at the event you have booked. Next Level Gaming and it's staff is in no way responsible for any games played by an attendee who may be younger than the age rating of the game.  

• As a group, the youngest age group we cater for are kids turning age 8. We appreciate that for an age 8 birthday party some children may still be only age 7 if they are school friends of the birthday child, this is ok. We're unable to accommodate players under age 7. Neither are we insured for anyone inside under age 7.
• The oldest age group we accommodate are for kids turning age 13, unless special acceptance by us. We do not provide parties for groups age 14yo and older. We do not provide adult parties under any circumstances. 
• Our Gaming Bus is designed for children, therefore we can not accommodate Adults or Teens over age 14 during any of our parties, this allows our operator the space needed to move about the bus to assist where needed.

• Our consoles are checked for game updates on a daily basis but with no prior warning or control over what time or date game updates are released to the world by the game manufacturers we can’t guarantee play-ability of all games. Although we will always try to make sure all games are available, in the event a game requires an update during a gaming event no liability will be accepted by ourselves for the lack of game play for the specific game in question. This includes Fortnite. 

• Arrival: Although we always aim to arrive with adequate time to set up, in the event we are delayed on arrival due to traffic or other unforeseen circumstances your booked Gaming time will still be honoured but no discount or compensation will be paid. 
• Parking: It Is the Event organisers responsibility to ensure there is adequate parking at the agreed location, that the ground is flat enough, (slanted is not good) and there is adequate access to the proposed parking place. We require 9 metres in length to park and operate. It is your responsibility to liaise with neighbours etc that could block our access in. We allow 20 to 25 minutes prior to a booked start time to get parked, plugged in and set up, any delays such as ones listed here may impact on your booked Gaming time. We reserve the right to abandon any event upon arrival if we can not park safely or access the proposed space safely or without your assistance. In this event no refunds will be made of any amount. 
• Damage: We accept no responsibility for any damage to driveways or ground parked on during the event.
• Accidents: In the unfortunate instance that a child or adult vomits or has a toilet accident inside the Gaming Van we reserve the right to pause the event with the extraction of everyone inside to seek to clean the van. Any loss of gaming time will not be reimbursed. If we are unable to clean up to our satisfaction during the event we reserve the right to implement a one off charge to the booking party of £50 to compensate our time to make good. This will also no doubt effect other parties booked that day.
• Where we can work from: We work from residential properties only, where using the customers power and internet is never a problem and always accessible. Therefor we do not take bookings to be held at halls, social clubs or similar venues as internet availability is always a problem. 

• It is the event organisers responsibility to provide us access to 2 standard plug sockets within 25 metres of our parked position, failure to provide this could mean having to abandon the event with no refunds given.
• Next Level Gaming ltd holds no responsibility in the highly unlikely event of any damage caused to the power supply for the event.

• We reserve the right to remove anyone inside the gaming bus if we judge their behaviour to be aggressive or disrespectful in any way towards our equipment or operator.
• Any Damage caused to our Equipment or Van during the event that we deem as a result of improper behaviour (intentional) by anyone inside the van will result in the booking party being held financially responsible for the damage to replace as new, at such time we would then also abandon the event with no refunds given. Intentional damage caused to any one of our TV's inside the gaming van will be charged to the booking party to the value of £400.
• Next Level Gaming ltd do not tolerate bad language, threatening, disrespectful or aggressive behaviour within the Van or towards our staff or other attendees of the event, in reflection to this we reserve the right to remove anyone from the Van as necessary or end the event at any time with no refunds.

• Every effort has been made to ensure our Van is safe, clean and all together fit for purpose and that it complies with all Health and Safety requirements but anyone entering or exiting the Next Level Gaming Van does so at their own risk.
• No food or drink is to be consumed within our Van.
• All adult members of our staff are DBS certified. Proof to which can be requested prior to the event date.
• Next Level Gaming Ltd have full public Liability insurance of which proof can be requested at any time prior to the event day.
• We hold no responsibility over any event member who may suffer from any form of photo sensitive related incident. 
• Our van does not have wheelchair accessibility, nor does it have accessibility via crutches inside the van, this is due to the very minimal space and the constant need to keep the isle clear at all times. 

• For advertising purposes we may take photos and/or short videos. These may be used on our website or on other social media advertising platforms. Details of this are also featured on our booking confirmation sent out upon every confirmed booking. As we are unable to seek permission from the parents of all the children attending regarding photos we ask the booking party to let us know if you'd prefer no photos or videos. You are also welcome to take photos as you please.

• In the event of unforeseen technical issues on site resulting in less Gaming time or less screens available a discount will be evaluated on a case by case basis after the event.

• Our Van is equipped to be self sufficient for online gaming via 4G. In the event we are unable to source sufficient 4G due to bad positioning or in rural areas we may request the use of the event organisers Internet via Ethernet cable, a request to use the event organisers internet will be on the booking form during the booking process. 

• The Next Level Gaming Van, the gaming consoles within the van and games within them are for private use only. Not for commercial use. 
• Next Level Gaming Ltd do not charge a fee to any event / booking party or the members of any event to play on our consoles, any use of the games consoles is completely free of charge.
• The fee stipulated by Next Level Gaming Ltd to provide our Gaming Parties or attend any event on our website or conveyed in any other way is a hire fee for a set time period with our specially customised van and the A/V equipment (not including the games consoles) providing a one off event environment for up to 10 people. Event participants can bring and play their own games if they want.
• We reserve the right to amend any service details for example pricing, service maps, offers, time frames of events without notice. Any booked events will not be affected. 

Wording definition of our Terms and Conditions 

• We (Next Level Gaming ltd)
• The company (Next Level Gaming Ltd)
• Us (Next Level Gaming Ltd)
• Our Staff (Anyone representing Next Level Gaming ltd)
• The Van (The Next Level Gaming events Van)